Process Flow & Improvement
Most processes accumulate over time — growing in complexity, absorbing workarounds and becoming harder to explain than to just do. This workshop helps your team map the process as it actually runs, find where the waste and friction sit and agree what to change.
✓ Uses your real process
✓ In-person, Perth WA
✓ Half-day private session
✓ Improvement plan produced on the day
From
$4,995 + GST
Delivery
Half Day
PARTNERED WITH
SOUND FAMILIAR?
Sound familiar?
These are the signs a process needs more than a tweak.
The process has grown without being designed
Steps were added over time. Workarounds became standard. The process works — barely — but nobody could explain why it works the way it does.
There's a documented process and a real process
The procedure's in the manual. But ask the team how they actually do it and the answer is different. The documentation describes something that doesn't exist.
Everyone's fixing symptoms, not causes
The same problems keep surfacing. Fixes are applied. But the underlying process keeps generating the same issues because nobody's looked at the whole thing.
WHAT YOU’LL COVER
What you'll leave with
01
Current state map
A clear picture of how the process actually works today — not how it's supposed to work, but what the people doing it experience.
02
Waste and friction identified
A map of where the process slows down, duplicates effort, creates rework or loses value — identified by the people closest to it.
03
Future state design
An agreed view of how the process should work — simpler, faster, less wasteful — designed by the team who'll have to run it.
04
Improvement priorities
The changes most worth making, ranked by impact and effort — so the team knows where to start and why.
05
Implementation plan
A practical plan for getting from current state to future state — with owners, timelines and checkpoints.
In-Person
Duration
Groups of any size
Participants
Custom
Format
Half Day
Duration
Course includes
Facilitated by an experienced consultant
Custom workshop materials and outputs
Post-session summary with next steps
Practical tools and frameworks
Follow-up support available
WHO THIS IS FOR
Who this is for
Teams who run a process and know it could work better.
Operations and delivery teams
Who own a process that has grown complex over time and want to design something that actually works for the people running it.
Process improvement leads
Who need to bring the team together to redesign a process — not just map it, but agree what changes.
Leaders accountable for efficiency
Who know a process is costing more than it should and want a structured approach to finding and fixing the waste.
GOT QUESTIONS?
Frequently asked
How is this workshop priced?
This workshop is priced at $4,995 + GST for a standard half-day delivery. Need a full day or multi-day format? We can provide a custom quote — just get in touch.
How many people can attend?
We can work with teams of any size. Get in touch to tell us who's in the room and we'll shape the format accordingly.
Where is the workshop delivered?
We deliver in-person at your workplace or a venue of your choice. Based in Perth, WA, we travel across Australia. Virtual options are also available.
What do we receive after the workshop?
Every workshop includes a post-session summary with key outputs, decisions, and recommended next steps.
Can this workshop be customised?
Yes. All Twenty2 Collective workshops can be tailored to your organisation's context, challenges, and language. Tell us what you're working with and we'll shape the session around it.
Ready to get started?
Secure your place in the next session. Our team will get back to you within one business day.