July's Community Connect - The Setup Problem

Most programs don't fail because the strategy was wrong.

They fail because nobody asked the hard questions before the momentum kicked in. Before the team was hired, the stakeholders were locked in, and everyone was too far down the road to course-correct.

That's the moment we're talking about in July.

Marcus sits down with Tanya Graham, Group Executive (Digital & Transformation) at Icare NSW, to dig into what actually happens at the start of a major program. Not the theory. The real stuff. What she set up deliberately, what she'd do differently, and what gets missed in the first 90 days that causes pain six months later.

Tanya's spent 30 years inside large transformations. She's not coming to present. She's coming to have an honest conversation.

No slides. No tidy case studies. Just the kind of talk you rarely get to have.