Customer centricity is a mindset and a way of doing business that focuses on creating positive experiences for the customer.

#minutewithmarcus I loved this question from Wendy and Sarah in Sydney and the follow up coaching session. Hey Marcus, we really need...

How do you ensure everyone is engaged during online meetings?

#MinuteWithMarcus "What impact will lockdown have on our team?" I was humbled to receive this call last week from 'Steve' in Sydney, he's...

What is timeboxing and how does it improve productivity?

#MinuteWithMarcus The average person has 46 thoughts per minute... Maths was never my strong point, but that's something like 70,000...

Great question from Tony in Melbourne in a virtual Agile Basecamp last night “How would you explain agile to a non agile person?” I...

#minutewithmarcus loved this question from Andrew in Sydney “Hey Marcus can you help settle something for me, should we use working days...

Today I’m going to share a #minutewithmarcus thst was actually a few questions over a period for time. my first contact from Helena...

Thank you Debbie from Brisbane for your #minutewithmarcus question about Personas. A persona is A fictional Character we create to help...

We had an incredible time at Agile Basecamp last night! we were kindly hosted by the great crew at Quay Perth and Marcus Ward was the...

Thanks Therese for your #minutewithmarcus question today. “Marcus, I’m feeling overwhelmed with all these agile meetings is there an...

Thanks Tim from Sydney for your question for #minutewithmarcus today. Tim is the new product owner for the team and asked whether...

Thanks Bruce from Singapore for today’s #minutewithmarcus question “Dear Marcus, please can you tell me more about the sprint I keep...

Thank you Ayleen from Melbourne for your #minutewithmarcus question today. “So Marcus can the scrum master and product owner be the same...

Today’s #minutewithmarcus is thanks to Adele from Sydney. Adele had some great questions for me yesterday on the role of a product owner....

Today’s #minutewithmarcus comes from a really interesting question I got last week on the Backlog. A backlog is an ordered, prioritized...

#minutewithmarcus thanks Diana for a great question today: “Marcus I’ve just been asked to help coordinate an agile team and they’ve...

#minutewithmarcus anyone feeling lucky? I’ve had a question from Annika about Planning Poker. Planning Poker, also called Estimation...

#minutewithmarcus cheers Terry for asking about “the impediment”. An impediment is any hindrance or hurdle that reduces the productivity...